Terms & Conditions

These Terms and Conditions govern your access to and use of the FoodSathi platform. By using our services, you agree to these stipulations.

Operated by

FoodSathi Pvt. Ltd.

Brand Name

FoodSathi

Introduction

Welcome to FoodSathi, operated by FoodSathi Pvt. Ltd., with its head office located at Prithivi Chowk, Pokhara, Nepal.

These Terms and Conditions (“Terms”) govern your access to and use of the FoodSathi website, mobile application, and related services (collectively, the “Platform”).

By accessing or using FoodSathi, you agree to be bound by these Terms. If you do not agree, please do not use our services.

Services Overview

FoodSathi is an online platform that enables users to browse, order, and receive groceries and food-related products sourced from local vendors, suppliers, and stores, delivered through assigned delivery partners.

FoodSathi acts as a facilitator and does not manufacture or directly own the listed products unless explicitly stated.

User Eligibility

You must be at least 18 years old to use the Platform.

You agree to provide accurate, complete, and updated information during registration and order placement.

You are responsible for maintaining the confidentiality of your account credentials.

Orders and Payments

All orders placed through FoodSathi are subject to availability and confirmation.
Prices shown on the Platform are inclusive/exclusive of applicable taxes as displayed at checkout.
Payments may be made via online payment methods, digital wallets, or cash on delivery, depending on availability.

FoodSathi reserves the right to cancel orders due to unavailability, pricing errors, or suspected fraudulent activity.

Delivery

Estimates

Delivery timelines are estimated and may vary due to external factors.

Availability

Users must ensure correct location and availability at checkout.

Failed Delivery

Incorrect details or unavailability may incur additional charges.

Cancellations and Refunds

Order cancellations are subject to FoodSathi’s policy displayed on the Platform. Refunds are processed through the original payment method within a reasonable time.

User Responsibilities

You agree not to:

Misuse the Platform
Provide false information
Engage in fraudulent activities
Disrupt the service

FoodSathi reserves the right to suspend or terminate accounts violating these Terms.

8. Intellectual Property

All Platform content (logos, text, software) is the property of FoodSathi Pvt. Ltd. Unauthorized use is strictly prohibited.

9. Limitation of Liability

FoodSathi is not liable for delays beyond control or vendor quality issues. Liability is limited to order value.

10. Privacy

Your use is governed by our Privacy Policy. By using FoodSathi, you consent to our data practices.

11. Third-Party

FoodSathi isn't responsible for third-party service content, content, policies, or actions linked from the Platform.

12Modifications

FoodSathi may update these Terms periodically. Continued use of the service constitutes acceptance of the revised Terms.

13Governing Law

These Terms shall be governed by the laws of Nepal. Any disputes shall be subject to the jurisdiction of Nepali courts.